Losing a dog is like losing a family member.
It creates an immense amount of pain that is almost impossible for the owner to bear.
It is never easy to say goodbye to your beloved furry companion once you finally realize that they are never coming back.
They really are family.
It’s almost safe to say that losing a dog is the most painful part of having one.
The worst thing that could happen to a dog owner is losing more than one dog at the same time. Unfortunately, that’s exactly what happened to this family.
They lost 2 dogs in 1 weekend.
Laura Waltenburg’s sister and her husband were devastated by the sudden loss of their two beloved dogs.
After the passing of their four-legged companions, a large order of dog food from Chewy, which they ordered prior, came in.
Obviously, they didn’t need it anymore.
Expressing her family’s heartbreak, Laura took to her Facebook profile and shared the unfortunate turn of events.
She wrote, “My sister and brother-in-law tragically lost both of their dogs this past weekend. After this happened, they received two 40-pound bags of dog food that they had ordered from the Chewy company. My brother-in-law sent them an email requesting permission to send the dog food back for a refund, minus the shipping cost.”
Laura’s brother-in-law reached out to Chewy with his request for a simple return and refund. However, how the company responded was beyond their expectations.
The response from the Chewy representative was not only brilliant but also heartwarming.
They’re a company worth patronizing.
“They responded with unbelievable kindness! They credited their credit card for the full purchase price and asked them to donate the dog food to a local shelter. They sent a second email requesting a picture of one of the dogs to put in their memorial book, to honor her. And then today, my sister and brother-in-law received these beautiful flowers from Chewy. I wish I could tell everybody this story… This is an incredible company!”
Chewy didn’t just allow the family to keep the dog food for donation but also took the initiative to honor the dogs and extend love and support to the grieving family.
It was a heartfelt message.
Laura’s post quickly went viral, it amassed over 11,000 shares within just a few days.
People flooded the comments section, sharing their own experiences with dog companies, and Chewy’s outstanding acts of compassion continued to emerge.
This isn’t Chewy’s first Tour de Kindness.
One woman named Jana Lynn shared her story of how Chewy had supported her dog Joy throughout her battle with back leg paralysis and four forms of cancer.
When Joy eventually lost her battle, Chewy sent Jana Lynn a beautiful painting of her beloved companion.
Even a year later, Jana Lynn found solace in gazing at the artwork, a poignant reminder of the love and care she received from Chewy during her difficult journey.
A company with heart is hard to find.
Another commenter posted a heartwarming screenshot of a conversation with Chewy following the loss of their pet.
The conversation overflowed with warmth and empathy, as Chewy expressed their condolences and appreciation for the joy the pet had brought to their lives.
They put customers first.
It’s evident that Chewy places its customers at the forefront. They always make it a habit to go above and beyond to provide support during times of loss and grief.
Their acts of kindness, from crediting full refunds to encouraging donations, memorializing pets, and sending heartfelt gifts, demonstrate a company that genuinely cares.
The stories shared by Laura and others on social media serve as a testament to Chewy’s exceptional dedication to both animals and their human companions.
Through their compassionate actions, Chewy has touched the lives of countless pet owners, leaving an indelible mark of love and support.
Watch the video below to learn how to deal with the pain of losing a pet.
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